24/7 AI Customer Support for Short-Term Rentals (WhatsApp, Website, Email)

With Rent Angels you level up hospitality: we integrate Artificial Intelligence (ChatGPT API) into your customer service to deliver instant, consistent and multilingual replies 24/7 across WhatsApp, website and email. Less friction, more 5★ reviews.

Why AI Support makes the difference in short-term rentals

• Responses in seconds even at peak times
• Consistency across every channel and property
• Automatic multilingual (IT/EN/HR/DE/ES/FR, etc.)
• Fewer repetitive tickets and lower operating costs
• Superior guest experience and higher NPS

What our AI Support includes

• Dedicated Knowledge Base (house rules, smart-home manuals, check-in/out, policies, Kvarner local guides).
• Reservation routing: each conversation is tied to the right property and dates.
• Transparent human handoff: seamless transfer to a Rent Angels operator with full history.
• Custom brand voice: answers aligned with your tone.
• WhatsApp automations: reminders, check-in links, codes, maps and photos.

• Integrated channels: website chat, WhatsApp Business, email.
• Intent recognition & FAQ: AI detects and resolves standard cases.
• Extra requests: late check-out, cot, parking, transfers.
• Reports & insights: question trends, information gaps, manual improvements.
• SLA & priorities: auto-label urgent issues (e.g., water, electricity, lockbox).

Key channels & flows

WhatsApp Business

Guest onboarding, instructions, emergencies. Approved templates and rich media (photos, PDFs, maps) in one tap.

Website chat

Pre-stay and lead qualification: AI replies in real time, gathers details and passes hot leads to the team.

Automated email

Pre-stay/post-stay, check-out checklist, lost & found, review request.

Integrations & data

• Reservations: controlled access to essential data (dates, guests, property) for contextual replies.
• Smart-home: interactive guides for thermostats, AC, TV, Wi-Fi, appliances.
• Local info: tips on restaurants, beaches, parking, events in Kvarner (Rijeka, Opatija, Krk).

Privacy, security & GDPR by design

We apply data minimization, role-based access, limited retention and audit logs. Human-in-the-loop for sensitive cases; clear notices and exercisable rights (access/deletion/opt-out).

KPIs that actually improve

• First Response Time → from minutes to seconds.
• Deflection of repetitive tickets → more focus on complex cases.
• CSAT/NPS → consistent communication, fewer frictions.
• Time to resolution → standardized flows and playbooks.

Onboarding in 3 steps

1. Content collection: house rules, manuals, check-in/out instructions, FAQ.
2. Flow configuration: WhatsApp/website/email, handoff, priorities, escalation.
3. Controlled pilot: test on 1–2 properties, measure and optimize, then roll out.

Ready to deliver 24/7 support that wins reviews?

Let us manage your apartment: your property gets true 24/7 assistance with answers to every guest need.

Frequently Asked Questions (FAQ)

Does it work at night or during high season?

Yes: AI replies within seconds 24/7 and handles peaks without clogging your team.

Will AI match my brand voice?

Yes: we tailor prompts and knowledge so the tone stays aligned with your communication style.

What if a request is complex or sensitive?

A human handoff to the Rent Angels team is triggered with full conversation history.

How do you handle GDPR?

Data minimization, role-based access, limited retention and audit logs. Guests can request access or deletion at any time.